Frequently Asked Questions
Everything you need to know about booking, payments, KYC, and how Influenzars works — for brands and creators alike.
Browse influencers using filters by service type and location, shortlist them in your Wishlist, check availability through the calendar, and complete payment to confirm booking. KYC verification is required before your first booking.
The in-app chat becomes available only after booking confirmation and full payment. This protects both parties — no personal numbers are exchanged. The chat locks automatically once the booking is completed.
When the influencer submits their Proof of Work, you have 3 days to Approve or Reject it. If you reject, you must provide a reason — the influencer can then resubmit (up to 2 times). If still unresolved, escalate to Influenzars at support@influenzars.com — we'll mediate within 7 business days. You can also leave a rating and review after the booking concludes.
Register with your name, phone number, and social media links. After admin approval and KYC verification (Aadhaar + PAN), set up your service offerings with pricing and activate your profile. You'll also need to add a verified bank account before any payouts can be processed.
Payouts are processed every Wednesday for all bookings approved (or auto-approved) the prior Monday–Sunday. You must submit Proof of Work — a live, shareable link to your deliverable — within 7 days of the Scheduled Work Time. Once the brand approves (or 3 days pass with no action), payment is queued. Platform commission is 15% and TDS of 1% is deducted per Section 194C.
Yes. You can activate or deactivate your profile at any time, set your own service prices, offer seasonal discounts, and mark dates as unavailable in your calendar. You can also use Boost Profile to increase your visibility in search results.
Yes. KYC is mandatory for both customers and influencers before any bookings can be made or accepted. Brands must submit their Aadhaar card plus a PAN card or valid GST registration number. Influencers must submit Aadhaar + PAN. KYC and profile checks help verify that users are who they claim to be and support a more trusted marketplace.
We accept UPI, debit/credit cards, and Net Banking via RBI-compliant payment gateways (e.g. Razorpay / PayU). All transactions are encrypted and processed through PCI-DSS-compliant providers. Booking amounts are held in escrow and only released to the influencer after your approval — your money is never at risk.
Rescheduling is available based on the influencer's availability. For cancellations: if you cancel before the influencer accepts, you receive a full refund including the Platform Fee. Once accepted, customer-initiated cancellations are not eligible for refunds. Influencers who fail to accept before the Scheduled Work Time trigger an automatic cancellation with a full refund to you.
Use the in-app Help & Support section for guided assistance. For direct support, email support@influenzars.com or call +91 74006 29400. Responses are typically within 2 business days for general queries and 72 hours for data rights requests. You can also chat with us via WhatsApp.
Still have questions?
Our support team typically responds within 2 business days.
